ABOUT THIS COURSE
INTRODUCTION
Lone workers face many hazards during their working day, however many don’t have adequate training to deal with such hazards. Training is particularly important where there is limited supervision to control, guide and help in situations of uncertainty. Training may be critical to avoid panic reactions in unusual situations. Lone workers need to be sufficiently experienced and understand the risks and precautions fully.
Lone Worker Training Duty of Care
Employers should set the limits to what can and cannot be done while working alone. They should ensure employees are competent to deal with circumstances, which are new, unusual, or beyond the scope of training. For example, how to handle aggression, or how to be more security aware. We have dedicated time in developing the first interactive lone worker training program with the aim of simplifying delivering training in this subject.
COURSE AIM & LENGTH
To enhance the knowledge of the candidate in terms lone working.
WHO SHOULD ATTEND
This course has been designed for anyone that works alone or outside the confines of an office environment. It is important to understand that it is the duty of care of all employers to provide a safe working environment and provide adequate training to those that are classed as lone workers. Lone workers can fall under any of the following categories:
• Mobile Security
• Health Care Assistants
• Drivers
• Estate Agents
• Anyone away from the office in relation to work
CERTIFICATION
ASTA Certified
DELIVERY
This course is delivered via e-learning, which means your staff can complete the course using PC, laptop or mobile device. Learner reports can be sent which provide detailed guidance on learner progress, pass rates and much more.
UNITS
MODULE 1: Working from home
This module identifies the necessary personal security measures you may need at home as a lone worker either working from home, or mobile, from the home location.
MODULE 2: Travelling to and from work
This module takes into consideration the travelling arrangements for getting to and from your working environment and looks at the safest method of transport and how you can become safe by following some guided principles. You will discover how to carry out the basic checks prior to leaving and how to remain in a safe environment whilst travelling from one job to the next.
MODULE 3: Lone worker colour coding, awareness and dynamic risk assessment
This module develops your awareness system so that at certain times, or environments, your awareness will become more astute.
MODULE 4: Dealing with aggressive people (conflict management)
Personal security is not just about the physical defence, it is more likely: 60% psychological, 25% emotional and 15% physical. With this in mind,we have created a dynamic emergency directive, which roughly translates as an on the move execution of an order, which in this case is the mnemonic S.T.O.P. This directive will place you physically and emotionally in a position of safety. Being able to exit or escape should be your optimal directive to avoid a situation.
MODULE 4b: Dealing with violence in the workplace (conflict management)
When you are confronted by a potential aggressive individual your body gives out signals, which can be mistaken for aggression and escalate the situation, not to mention what or how you verbally respond to someone being verbally aggressive towards you. The STOP dynamic emergency directive enables you the ability to remain in a safe posture whilst trying to de-escalate the situation.
MODULE 5: Duty of Care
This module will look at your management and supervision of lone workers and the law of Duty of Care and how to develop company policies to ensure that you meet the care issues to your lone workers.
